Let me hone in on a specific area of communication so the topic is not too broad – Customer Service. In one sense it’s easier to reach new customers today since they are all tethered by mobile devices. On the other hand it’s harder to grasp their attention amid...
Leadership is one of those topics that has been around since the earth cooled, and still has either too many definitions or not one that we can all agree on. I had the opportunity to listen live to a diverse and intelligent discussion that spanned the gamut of new...
This final video segment is on Change Acceleration. Technology has changed the way business gets done and so it’s essential your business behaves in the way customers choose to do business with you. No one likes Change, and John Kotter articulates the reasons...
Customer Relationship Management apps have been catalyzed by AI and ubiquitous data access. The key is to find the right one. In my recent video I claimed that until recently CRM had been an unsuccessful attempt to do what Harvey Mackay was able to so eloquently do...
We humans have evolved quickly from pre-computer age to the introduction of the geek species that normed into a techie population, and now have an entire Gen Z who’s DNA seems co-mingled with technology. The next gen recipe calls for a dash each of humans and...
