Has there been a systematic breakdown in CX? We want your money but none of us wants to talk with you. Finally, business leaders have figured out that conventional dialogue between humans is horribly inefficient and so unnecessary. And the days of talking with a...
I heard an insightful concept today about the safety of being “in the middle of the pack”. A person said that now that they have a “big girl/boy job” they found they are being measured every day against their peers. The company racks and stacks everyone’s performance...
I just read an insightful LinkedIn post shared by Amit Nagpal on “quiet quitting”. Having worked for GE and a couple of India-based companies I lived the long work hours, and excessive travel schedules. For example, the tagline for one of the Indian companies I worked...
What is more important, People, Process, or Technology? If I had been given a Buffalo Nickel every time I heard, or I myself stated, something about People-Process-Technology I would never need to split another log for our fireplace! And yet here is another...
At the start of 2020 I posted a blog relating the year 2020 to 2020 eyesight in terms of clarity of vision and purpose (https://timitsolutions.com/does-your-business-have-2020/). As we now know 2020 brought clarity to the world in some painful ways. So what have we...
A solution to a horrible customer, remote buying experience posted on LinkedIn (link to post). First a recap of the customer experience… Potential customer likes your products. Wow! Low/no SG&A cost to capture this one!! Horrible customer experience on your...
