Understanding Your Business
The first step in getting you the right solution to meet your business needs starts with understanding your business and the problems you are trying to solve.
Making no assumptions, we work with you to complete a “discovery”. The discovery process documents your goals, requirements and the specific measurable outcomes you expect.
Implementing Customer Relationship Management follows a proven process of discovery followed by a defined set of steps to get you up and running as soon as possible.
We work with you to document your requirements in terms of process, data integration and KPIs.
Then we review, get your sign off and set up regular updates with you to keep the implementation on schedule and to budget. If you change your mind about anything we assess how that may affect schedule and budget, review with you again, and then proceed as you decide.
Make IT work for You
The detailed discovery provides the plan that describes how the business processes will be improved, the solution that will be developed, how long it will take, and how much it will cost.
Execution of the plan utilizes the proven, modern AGILE software development process. AGILE breaks down the schedule into “sprints” or shorter-term deliverables. This offers you the option to develop a Minimal Viable Product and phased development to align with your business strategy and budget needs.