Bubble Capacity?

“Bubble Capacity” has nothing to do with blowing through a soap dipped circular wand. It refers to capacity (in this case IT people) needed to handle spikes in demand. Creating this capacity effectively and efficiently will help your business be more agile and cost...

Partner versus Vendor relationship

Does your business have a partner or vendor relationship with your IT Service provider? Let me provide my opinion why it matters and what it can mean for your business. It is based on my experience as a customer of numerous IT Service providers and my experience...

Business Outcomes beyond just “IT”

Just as businesses focus on outcomes such as: • Increasing Revenue • Accelerating Customer Acquisition • Improving Operational Efficiency • Developing Effective Strategies, and • Executing Well on those strategies when you engage with a service partner you expect them...